Your questions. Answered.
Helpful guidance for your rental application, move-in, and everything that comes next.
How do I apply for a rental?+
Start with an available property on our listings page. Use the application link on your chosen home, or contact our team if one is not provided. Review the property details and written screening criteria before submitting.
What should I prepare for my application?+
You may be asked for identification, income documentation, rental history, and references. Exact requirements will be provided with the application. Only submit sensitive documents through the secure application portal.
Is there an application fee?+
Fees, if applicable, are disclosed before you submit an application and may vary by property and local requirements. Review all terms before paying.
What are the qualification requirements?+
Screening criteria are property-specific and must comply with applicable fair housing laws. Request the written criteria before applying; submitting an application does not guarantee approval.
Are pets allowed?+
Pet policies, deposits, and restrictions vary by property. Check the individual listing. Assistance animals are handled according to applicable law and are not subject to ordinary pet rules.
How long does an application take?+
Timing depends on the completeness of your application and any required verification. The leasing team can provide an estimate and follow up if more information is needed.
What happens after approval?+
You will receive instructions for reviewing and signing your lease, paying any required move-in funds through a secure channel, and arranging key collection.
How do I pay rent or request maintenance?+
Existing residents can use the tenant portal once their account has been activated. For emergencies that threaten life or safety, contact emergency services first.